Privacy Policy
Clear information.
Thoughtful privacy.
This Privacy Policy explains how PlayHaven collects, uses, shares and protects personal information when you browse playhaven.mom, place an order, contact us or otherwise interact with our store.
Last updated: July 14, 2026
Three principles that guide this policy
Personal information should be collected for understandable reasons, handled with care and kept only as long as reasonably necessary.
Collect what supports the store experience
Information may be collected when you shop, place an order, request support, create an account or use features that depend on cookies and similar technologies.
Collection depends on how you interact with PlayHaven.Use information for clear business purposes
We may use information to process orders, provide support, operate the store, improve performance, prevent misuse and meet legal or accounting obligations.
We do not promise that every purpose applies to every visitor.Respect available choices and legal rights
Depending on your location, you may have rights concerning access, correction, deletion, restriction, objection or certain advertising-related uses.
Rights and verification steps vary under applicable law.The categories depend on what you choose to do
We may receive information directly from you, automatically through the store, or from Shopify and service providers that help operate the site.
Contact and identity information
This may include your name, email address, telephone number, billing address, shipping address and recipient details.
Provided by youOrder and transaction information
This may include products ordered, quantities, order value, shipping selection, discount details, payment status and order history.
Shopping activityPayment-related information
Payment details are generally processed by Shopify and payment providers. PlayHaven may receive transaction status and limited payment-related records.
Processor handledDevice and usage information
This may include browser type, device type, IP address, approximate location, pages viewed, referral source and interaction data.
Site operationAccount and preference information
If account or preference features are available, this may include saved details, communication choices and store settings.
Feature dependentSupport and communication records
We may retain messages, attachments and details you provide when requesting product, order, delivery or privacy support.
Customer supportTo operate PlayHaven and support your order
We may use personal information where reasonably necessary to provide the store experience, respond to customers and manage legitimate business responsibilities.
- Process purchases, payments, shipping, returns and related order communications.
- Respond to questions about toys, products, accounts, delivery or support requests.
- Maintain, troubleshoot, secure and improve the store and its features.
- Detect suspected fraud, misuse, unauthorized activity or technical problems.
- Maintain records required for accounting, dispute handling or legal obligations.
- Send marketing communications when permitted and provide available opt-out choices.
Some information is handled by companies that help the store work
These providers may process information under their own terms and privacy practices while performing services for PlayHaven.
Technologies that help the store function and improve
Cookies, pixels, local storage and similar technologies may support essential functions, preferences, analytics and, depending on configuration, advertising.
Essential store functions
Some technologies help maintain cart contents, checkout sessions, fraud prevention, security controls and other features needed for the store to operate.
Blocking essential cookies may affect store functionality.Performance and analytics
Analytics may help us understand page visits, store navigation, device patterns and technical performance so we can improve the customer experience.
Analytics settings and availability may change with store configuration.Advertising choices
Where advertising technologies are used, available browser settings, consent tools or platform controls may allow you to limit certain personalized or targeted uses.
Opt-out choices may not remove all advertising or essential measurement.How information may be kept, protected and processed
These practices depend on the type of information, the reason it was collected and the legal or operational responsibilities involved.
Requests and rights may depend on where you live
Subject to applicable law, you may be able to ask for information about our processing, request access or correction, request deletion, object to certain uses, restrict processing or exercise advertising-related choices.
Access or explanation
You may be able to request information about the personal data we hold and how it is used.
Correction or update
You may be able to ask that inaccurate or incomplete personal information be corrected.
Deletion or restriction
You may be able to request deletion or limitation, subject to legal, accounting and operational exceptions.
Objection or opt-out
You may have choices concerning marketing communications or certain advertising-related processing.
A toy store designed for adults to browse and purchase
Although PlayHaven sells products for children, the store and checkout are intended for adults, parents and guardians. We do not knowingly seek personal information directly from children through ordinary store interactions.
Does PlayHaven store my full payment card number?
Payment information is generally processed by Shopify and payment providers rather than being stored directly by PlayHaven. We may receive limited transaction details such as payment status, payment method category or records needed for order support and accounting.
Does PlayHaven sell personal information?
PlayHaven does not describe ordinary order fulfillment or service-provider sharing as selling personal information. However, some privacy laws use broad definitions for advertising-related data sharing. Where applicable, available consent or opt-out tools may address those activities.
How can I stop marketing emails?
Use the unsubscribe option included in an eligible marketing message or contact PlayHaven. Unsubscribing from marketing does not prevent necessary order, payment, security or service communications.
What should I include in a privacy request?
Include your name, the email address associated with your interaction or order, the type of request and enough detail for us to locate the relevant records. Do not send passwords or full payment card details.
Can PlayHaven refuse or limit a request?
A request may be limited where permitted or required by law, including when records must be retained for legal, fraud-prevention, accounting, dispute or security reasons. We may also need to verify identity before responding.
How will policy changes be communicated?
This policy may be updated to reflect changes in store practices, technology, service providers or legal requirements. The updated version will be posted on this page with a revised date.
Who is responsible for third-party privacy practices?
Third-party providers, platforms and linked services may have their own privacy practices. PlayHaven does not control every aspect of how independent third parties process information, so their notices may also apply.
Contact PlayHaven about privacy
Send a clear description of your question or request and include the email address connected to the relevant order or store interaction. Please do not send passwords or full payment card information.